Return Policy

A Return Request Number (RRN) is required for proper processing.

Items returned without an RRN may be delayed or refused.

U.S. & INTERNATIONAL ORDERS

• Return requests must be initiated within 30 days of delivery
• Returned item must be received within 30 days of delivery — no exceptions
• Returns received after 30 days are eligible for store credit only
• Customer is responsible for return-shipping costs
• For international returns, customer is also responsible for duties, taxes, and brokerage fees

RETURN FEES

Return fees are assessed after inspection at the sole discretion of Automotive Discounts.

Fees are not determined by the return reason selected by the customer.

Fees may include:

• Up to a 20% restocking fee
• Customer responsibility for return-shipping costs
• Original shipping is non-refundable
• $25 non-refundable programming fee (if programmed to your VIN)
• $50 key-replacement charge if included keys are cut, damaged, or not returned

RETURN ELIGIBILITY

To qualify for return, items must:

• Be in the same condition as shipped
• Not be opened, altered, modified, or tampered with
• Not show fluid contamination (oil, coolant, etc.)
• Not show signs of improper installation or electrical damage
• Include all originally supplied components

Products showing signs of tampering or misuse will be denied.

Installed items may be returned only if tested and confirmed non-functional.

Cosmetic condition alone does not qualify an item for return.

SPECIAL-ORDER ITEMS

Special-order products are non-returnable once the order is placed.

These items are sourced specifically for the customer’s vehicle and cannot be canceled, returned, or exchanged.

RETURN OUTCOME OPTIONS

Customers may request:

• Refund
• Store credit
• Exchange (availability & compatibility required)

Requested outcomes are not guaranteed.

Approval is based on inspection results, eligibility, and compliance with this policy.

WRONG PART PURCHASED

If the incorrect part was ordered or the vehicle was misdiagnosed, the return may be approved at our discretion and may be subject to:

• Up to a 20% restocking fee
• Return shipping at the customer’s expense

Confirm part numbers before purchase.

REFUNDS (applies to U.S. & International)

Approved refunds will be issued to the original payment method when possible.

If the original card account is closed, a refund check will be mailed to the original purchaser at the billing address on file.

Refunds cannot be issued to alternate platforms (PayPal, Venmo, Cash App, Zelle, etc.).

Proof of identity may be required.

Refunds exclude:

• Restocking fee
• Programming fee (if applicable)
• Original shipping
• Return shipping

No refund is issued until the returned item is received, inspected, and approved.

PROCESSING TIMES

Refunds are processed Tuesday–Friday before 4:00 PM EST.

Requests received after 4:00 PM EST, on weekends, or on Mondays will be processed the next business day.

Approved refunds typically post within 1–2 business days, depending on the card issuer or bank.

CONTACT

Email: info@automotivediscounts.com